About the job

• The Operational Permanent Control (OPC) department is a key component for the management of operational risks. It is an independent control function within the business, first line of defense. The OPC operates and coordinates the Control framework relating to all operational risks, including Fraud, Third Party, Conduct, Regulatory, Information & Communication Technology risks, Financial Security, and others risks types, limited to what is defined under the Target Operating Models (TOM) in place. OPC department is under the management of BNPP Portugal COO (Chief Operating officer), and with a functional responsibility towards the Head of BNPP Portugal Branch, such as Domestic and EMEA Coverage teams
• This position reports directly to the Head of OPC & CIB GDPR. SCOPE OPC department is under the management of BNPP Portugal COO (Chief Operating officer), and with a functional responsibility towards the Head of BNPP Portugal Branch, such as Domestic and EMEA Coverage teams

Your Main Activities Are

• Contribute to projects within perimeter and associated procedures and SOPs updates
• Collect, treat and consolidate data and information linked to the activities
• Contribute to the organization set-up and support governance formalization
• Contribute actively to the team activities and dynamics with a positive attitude

Profile and Skills to Success

• Bachelor’s degree in Law, Economics, Management or any related field
• Excellent communication skills and fluency in English, both oral and written 
• Ability to synthetize with a results driven mindset 
• Client focused profile 
• Creativity, Innovation and problem solving skills 
• Ability to collaborate with others
• Active listening

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Support definition and deployment of 2nd line of defense control plan: understand the key risks and identify first line controls to be verified / reperformed.
• Execute control plan: verify and / or re-perform controls executed by the first line to ensure the effectiveness of the control.
• Contribute to the production of dashboards and reports on control results.
• Support to the definition of the remediation actions in collaboration with the first line and central 2nd line, based on the control plan results.
• Perform the quality review of historical incidents: challenge incidents description and remediation plans, and contribute to the production of reports and dashboards on historical incidents.
• Communicate, alert and escalate any attention point to the RISK ORM CIB teams.
• Focus on harmonization, improvement and automation of the processes controlled: propose suggestions of change and participate or lead , when required, in the innovation projects developed within the team.
• Work in direct strong coordination with: RISK ORM CIB and 1st line of Defense CIB teams.
• Contribute to Operational Risk awareness across BNP Paribas CIB teams.

Profile and Skills to Success

• Masters in Economics, Finance and Accounting
• Banking and Financial Operations ([5 – 7] years)
• Risk and Controls ([0 – 2] years)
• Ms Office Pack Microsoft Excel (Proficient)
• Ms Office Pack Microsoft Powerpoint (Proficient)
• Ability to collaborate/Teamwork
• Ability to synthetize
• Critical thinking
• Client focused
• Risk Management – Risk knowledge & awareness
• Risk Management – Risk analysis

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

• The Senior KYC Officer’s (SKYCO) primary focus is to act as the first level of control (1B) in reviewing, advising and validating on KYC (Know Your Client) due diligence assessment of prospective and existing clients. The SKYCO is also accountable for ensuring all relevant stakeholders sign-offs

• Perform data control and KYC file review: Validates correct data entry into the KYC tools based on the due diligence conducted and controls documentation format and content, to ensure adherence to due diligence guidelines
• Refers to relevant team members and/or managers to highlight data inconsistency and suggest methods of resolution. In addition, identifies root causes impacting the quality and the trainings needs
• Ensures high standard of quality in the KYC files in adherence to the bank’s policies and procedures. Additionally, acts as a subject matter expert to support KYC Due Diligence team. Implements new policies, procedures and communications from Compliance and Global Coordination and Support
• Ensures timely escalation and owns proposed course of actions to line management to address identified risks and blocking points during such processes
• Overviews the full client KYC file analysis, to ensure completeness and consistency before validation steps, substantiating the KYC review with a factual based-analysis
• Ensures all processes executed during the final overview of the KYC files are delivered per predefined guidelines
• Contribute to KPIs regarding quality (quality review including review of Compliance review results) and produce reports on the controls results performed and areas of improvement identified
• Monitors decision and follow-up: Arranges, prepares and documents Client Acceptance Committee (CAC) towards the final approval for the KYC file. Also, coordinates CAC meeting
• Liaises with Compliance, relationship managers and other senior stakeholders for KYC approval
• Coordinates with KYC teams in other Corporate and Institutional Banking locations in order to streamline the multisite KYC approval process for client on-boarding and recertification. Ensures the completeness of the conditions

Profile and Skills to Success

#LI-Hybrid 

Why joining BNP Paribas? 

• Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

• International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
• Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Ensure all Corporate Actions & Income setups, instructions and payments are processed while meeting standards established by the Bank and the team’s procedures
• Guarantee the four-eyes checking principle whenever is necessary and without any form exception
• Provide accurate and detailed information to clients and service partners pertaining to Corporate Actions and Income events. Guarantees the support of clients and other relevant stakeholders during the process
• Manage all queries and client service requests in the dedicated tools to allow statistical analysis of activity
• Guarantee that all procedures are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors
• Develop knowledge of existing markets, their changes and financial instruments by making regular use of various information sources (Market Updates, Client Updates, market announcements, etc.)
• Contribute to the improvement of service delivery and client satisfaction by sharing improvements to the process whenever applicable

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance or Accounting
• Relevant experience in Banking and Financial Operations
• Fluent (C1-C2) level of English
• Ability to collaborate / teamwork
• Attention to detail / rigor 
• Client focused
• Skills in Office pack (namely in Excel and Word) 

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Code and test software components and parts assigned to them for the technical domains under their responsibility in compliance with development and security norms and standards
• Help in the design, model and implementation of the product’s solution, as necessary, with the objective of optimize the quality of the code and its future maintainability
• Participate in the delivery of the product components in the different environments, in close collaboration with other teams whenever necessary
• Act as a reference in the function and capitalize on the gathered experience to share knowledge, train and coach others

Profile and Skills to Success

• Bachelor Degree in Information Technology and Computer Science          
• At least 7 years of experience in Programming (C++)
• Experience with other programming languages
• Advanced level of English, both written and oral
• Ability to understand, analyze and represent key performance indicators
• Communication skills, both written and oral
• Creativity and innovation / problem solving

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

• The KYC Data Officer’s primary focus is to gather client data and documentation to construct a KYC (Know Your Client) file to support the due diligence assessment of prospective and existing clients

Your Main Activities Are

• Responsible for the preparation of onboarding and recertification of KYC process, such as understand the purpose of each request and explain the process to the client
• Ensure the onboarding and recertification requests in the systems and create ownership structure and list related persons 
• Conduct initial checks against internal data and databases to determine KYC information held within the bank and required documents to be shared with clients and stakeholders
• Manage information and documents, particularly obtain data required according to the segment policy, collect remaining documents from the clients, perform analysis with existing documents and update systems with corresponding data analysis 
• Ensure the validation of all the data according to internal procedures and guidelines, while ensuring due diligence regarding local requirements for multi-site clients are properly performed

Profile and Skills to Success

• Academic background in Law, Economics, Finance and Accounting or similar areas
• Experience in Legal, Compliance, Banking and Financial Operations or similar role 
• Fluency in English
• Ability to work effectively in a transversal environment and collaboration across different teams, departments and clients
• Analytical capacity, attention to detail and rigorousness

 #LI-Hybrid

Why joining BNP Paribas? 

• Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

• International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
• Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

• The Finance & Strategy function (F&S) ensures, for the BNP Paribas Group, the production and publication of accounting and financial management statements necessary for the management of the Group, financial and tax optimization along with the external growth strategy. It also plays an alert role vis-à-vis of the General Management
• The Infinity EMEA Finance & Strategy Platform is the Regional EMEA Mutualized platform and Group platform delivering services that covers the whole financial dimension: Accounting production activities, reporting, control, transformation projects, IT and GDO. Our platform serves EMEA Countries and CFO´s, Group Head Office and also worldwide entities when it refers to projects (Transformations & IT). The Infinity EMEA Finance & Strategy Platform is located in a dual location Madrid and Lisbon
• FIP Change Management Office and Permanent Control is responsible for leading transformation on FIP Global (impacting Paris, Madrid, Lisbon, London and other networks in APAC and AMERICAS)

Your Main Activities Are

• Analyze the requirements from Business Line or Finance (depending on the nature of the project) based on the framing note of the FIP Project Manager
• Perform technical gap analysis and technical impact study in order to contribute to the framing note delivered by FIP Project Manager
• Collaborate with FIP Business Analyst to organize and manage meetings/workshops with stakeholders within Finance project team, Business Lines, IT, Finance end users to design the technical solution of the project respecting methodology and standards
• Document the technical specifications of the solution to be set up in the financial accounting interpretor
• Parametrize accounting and reporting rules, according to the standards in terms of norms and systems
• Contribute to the testing strategy to ensure the quality of the implementation of the project
• Carry out all unitary tests and integration tests of the project
• Ensure an aftercare support for Finance end users after delivery of the solution
• Support Project Managers and Business Analysts in implementing project outcomes and follow up outcomes with stakeholders
• Participate to project committees by sharing actions and decisions status
• Facilitate the knowledge sharing within the team

Profile and Skills to Success

• Master’s degree or Engineering school degree completed
• At least 2 years of professional experience in the banking sector or consulting 
• Professional experience in project activity as Systems Analyst or Business Analyst
• Knowledge of financial Information Systems
• Proficient knowledge about AIS / RDJ Axway software 
• Proficient using Office pack (Outlook, Word, Excel, Access, PowerPoint)
• Knowledge in Programming
• Proficient in Inquiry tools (Business Objects)
• Fluent in English, oral and written
• Able to collaborate and work as a team
• Attention to detail and rigor
• Organizational skills
• Good Communication skills 
• Analytical skilled
• Capable of managing and facilitating a meeting, committee, training…

About the Team

• F&S count +1800 employees specialized in Accounting, Reporting, Performance Steering, Tax, Control, Regulatory and Project to mention few of them.  F&S is organized around 3 mutualized regional platform (America, Europe and Asia/Pacific), 1 Shared Finance Service center located in India, Central F&S teams located in Paris and decentralized Finance, Tax and Development departments located in each BNPP country presence
• Your team will be one of the main teams, FIP Capital Market Products or FIP Banking Products, organized by banking activities and product areas to ease relationship with business lines and divisions

 #LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Conseiller en Service Client – M/F/X – Porto – CDI – Hybride

QUI SOMMES-NOUS ?

BNP PARIBAS CARDIF, l’Assureur d’un Monde qui Change.  

Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. 

Centre de Service Européen – Cardif Services, Plateforme européenne de services avec une diversité de processus visant à apporter l’excellence à nos clients internes, faisant partie de BNP Paribas Cardif, est une organisation dédiée à fournir aux autres entités de BNP Paribas Cardif une diversité de processus et de services liés à l’activité d’assurance. Nous visons à apporter l’excellence à nos clients internes, en assurant les plus hauts niveaux d’efficacité et de fiabilité. Avec plus de 480 employés et 6 langues de travail, nous sommes une équipe multiculturelle et diversifiée, opérant à Porto et Lisbonne, Portugal. 

Nous recherchons actuellement un Conseiller en Service Client – (M/F) basé à Porto

FAITES PARTIE DE NOTRE ÉQUIPE DYNAMIQUE DU CRC/PRC 

Nous sommes 50 Conseillers clientèle avec 4 Team Leader et un Manager divisés en deux périmètres: 

• Prévoyance, où nous traitons plusieurs produits d’assurance. Le but de ces assurances est de couvrir le client en cas d’aléas de la vie. Nous n’assurons pas de biens, seulement des personnes (assurance de prêt et assurance individuelle)
• Épargne, en relation avec les assurances Vie BNP Paribas

Nous excellons dans notre métier directement depuis Porto et ce, depuis 2017 !

Nos Objectifs : Dans les deux métiers, notre Centre de Relation apporte l’expertise et l’approche empathique qui sont une valeur ajoutée essentielle dans un moment clé de la vie de nos Clients !

Nous fournissons un service après-vente qualitatif, principalement par téléphone mais aussi par e-mail, répondant aux doutes des clients et des partenaires bancaires sur nos produits et leurs contrats, les guidant dans la gestion de leurs contrats et les paiements associés, tout en travaillant en étroite collaboration avec les équipes de gestion. De cette façon, nous contribuons fortement à un processus fluide et satisfaisant de bout en bout pour atteindre notre objectif final et commun : la satisfaction de tous.

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE

• Garantir le traitement des appels entrants
• Répondre aux questions, demandes et besoins des Clients avec expertise ainsi qu’une approche professionnelle équilibrée mais aussi humaine et empathique ;
• Contribuer à améliorer la qualité de la relation avec le Client
• Contribuer à l’amélioration de la qualité du service rendu au Client
• Contribuer à l’amélioration continue de l’efficacité des processus internes

EN TANT QUE NOTRE NOUVEAU CONSEILLER, VOUS DEVEZ AVOIR: 

• Un niveau de Français courant/natif 
• Une connaissance de la structure de l’entretien téléphonique et des techniques de relation client 
• Une connaissance du marché de l’assurance et des principaux acteurs, clients, activités (si vous n’avez pas ces connaissances, ne vous inquiétez pas, vous apprendrez avec nous)

CE QUE NOUS OFFRONS

Outre notre salaire, vous bénéficierez:

• Panier repas
• Indemnité de transport
• Allocation pour enfant
• Assurance maladie privée incluant conjoint et descendants, assurance vie, assurance voyage
• Mode de travail hybride – un équilibre entre les journées de bureau pour renforcer l’engagement, la créativité et les liens humains, et les journées de travail à domicile pour la flexibilité des employés
• Opportunités de développement continu et d’évolution de carrière au niveau local et mondial
• Et bien plus encore…

Le milieu de travail est important!

• Travailler dans un environnement multiculturel avec de multiples nationalités,
• Faire partie d’une entreprise axée sur le personnel et dont la croissance est forte et continue en investissant dans ses employés au moyen de possibilités de formation et de carrière.

Nos engagements envers vous

• Engagement envers la diversité et l’inclusion

BNP Paribas Cardif est un employeur de l’égalité des chances et fier d’offrir l’égalité des chances à tous les demandeurs d’emploi. Nous nous engageons activement à faire en sorte qu’aucune personne ne soit victime de discrimination fondée sur l’âge, le handicap, la réaffectation de genre, le mariage ou l’état civil, la grossesse et la maternité/paternité, la race, la religion ou les croyances, le sexe ou l’orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement parce que nous croyons qu’elles favorisent la créativité et l’efficacité, ce qui accroît le rendement et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en respectant l’image de nos clients.

• Engagement envers l’équilibre travail-vie personnelle

Chez BNP Paribas Cardif, nous nous soucions du bien-être de nos collaborateurs et promouvons une culture d’intégration entre travail et repos. Nous croyons que nos employés ont une vie personnelle riche en dehors du travail, étant fondamental d’être déconnecté du travail pour se ressourcer physiquement et mentalement. Ce n’est qu’à travers cet équilibre que nous pouvons tous être à notre meilleur tout en travaillant.

• Conditions de travail à distance

Chez BNP Paribas Cardif, nous adoptons un cadre de travail intelligent basé sur la confiance, l’autonomie et la collaboration. Dans ce cadre, les collaborateurs éligibles peuvent bénéficier de modalités de travail à distance flexibles adaptées à notre environnement de travail hybride.

Si votre profil et vos motivations correspondent à nos besoins et que vous vous sentez motivé pour rejoindre notre société, n’hésitez pas à nous envoyer votre candidature. 

Nous serons ravis de vous considérer pour ce poste.

Veuillez noter que seules les demandes présentées avec un CV, une lettre de présentation et un certificat d’études seront prises en considération et feront l’objet d’une analyse par l’équipe recrutement. 

About the job

This position is critical to expanding our EQD franchise and achieving BNP Paribas’s strategic digital objectives in electronic trading. 

Smart Derivatives and Brio are BNP Paribas’s flagship platforms, offering clients streamlined access to EQD products, tools, and services. The role also involves introducing clients to advanced digital solutions and content tools designed to enhance their trading experience. 

Highly involved on enhancement projects, this Team acts as a bridge between Developers and the Business. 

Technology is central to BNP Paribas’s growth strategy, with continuous investment in cutting-edge platforms that transform client interactions and position BNP Paribas as a leader in EQD digital solutions on the global stage.

Your Main Activities Are

I. Client Enablement & Data Analytics

• Manage and implement all client enablement requests for BNP Paribas electronic trading platforms, including Smart Derivatives and Brio
• Collaborate with Sales, Trading, and IT Support Teams to manage the configuration of clients across platforms
• Clean and analyse data to identify and resolve issues across BNP Paribas electronic products and services
• Monitor system status and electronic trade flows using data-mining tools to proactively address issues
• Provide data-driven insights to support business decisions

II. Business Support & Optimization

•  Resolve issues across all BNP Paribas electronic products and services, ensuring quick and effective resolution
• Monitor the status of all systems and electronic trade flows
• Provide business support to Trading & Sales
•  Conduct data analysis to monitor client activity and identify trends
• Build and maintain dashboards to record and visualize client engagement activities, ensuring accurate and meaningful insights
• Review and suggest improvements to manual processes based on data-driven findings to enhance efficiency

III. Pricing Configuration & Analysis

• Manage price controls and limits across all products, ensuring all changes are properly controlled and approved prior to implementation
• Analyse and clean data to support the management decisions

Profile and Skills to Success

• Academic background in Engineering, Mathematics, Finance, Economics or similar areas 
• An overall understanding and interest in the financial world  
• Fluency in English
• Excellent communication skills and client focus
• Strong team work while being able to work autonomously 
• Strong analytical and problem solving skills
• Ability to work under tight deadlines and organisational skills
• Strong Excel knowledge
• Python and other IT coding Skills 

About the Team 

Electronic Client Solutions (ECS) is a global team within the COO group, with teams based in London, Lisbon, New York and Singapore, ECS represents the backbone of BNP Paribas’s Electronic trading offering. 

Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, Trading venues and external counterparties, is responsible for Client enablement, Client Support and vendor relationships across all our Ecommerce platforms.  

ECS supports BNP PARIBAS clients on Single dealer and Multi dealer platforms in conjunction with Sales and Trading. Its responsibilities fall into three main business/product lines organised respectively into three sub-teams: 

• FX Cash / Options / Algos / Commodities
• Fixed Income – Rates / Credit / Structured Products / Derivatives
• Structured Products / Derivatives

ECS are a critical component of Electronic Business & Markets group, providing the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions.

#LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

• Act as a Deputy DPO at the territory level as well as the Data Protection correspondent for the scope of CIB
• This entails the coordination of the local framework at CIB level from a 2LOD perspective as well as animate and support the entire territory framework

Your Main Activities Are

• Review general policies and guidelines on personal data protection and ensure their consistence with the relevant Group policies and guidelines
• Participate in committees on / in relation to personal data protection at different levels (e.g. ICC, Personal Data Protection and Privacy Committee, etc.)
• Review and advise on implementation of Privacy by design principles  from the design stage and during the life-cycle into all projects, products, services, activities, processes and systems
• Review and advise on implementation of Personal Data Security principles and management of personal data breaches.
• Oversee the Records of processing activities (“Register”)

Profile and Skills to Success

• Bachelor Degree in Law / Business Management / Economics or related
• At least 2 years of relevant experience        
• Advanced level of English, both written and oral
• Knowledge in
  1. GDPR and Privacy regulations
  2. Control documentation and testing
• Attention to detail / rigor
• Ability to collaborate / teamwork
• Communication skills, both written and oral
• Critical thinking
• Decision making
• Personal impact / ability to influence

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.