Conseiller en Service Client – M/F/X – Porto – CDI – Hybride

QUI SOMMES-NOUS ?

BNP PARIBAS CARDIF, l’Assureur d’un Monde qui Change.  

Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. 

Centre de Service Européen – Cardif Services, Plateforme européenne de services avec une diversité de processus visant à apporter l’excellence à nos clients internes, faisant partie de BNP Paribas Cardif, est une organisation dédiée à fournir aux autres entités de BNP Paribas Cardif une diversité de processus et de services liés à l’activité d’assurance. Nous visons à apporter l’excellence à nos clients internes, en assurant les plus hauts niveaux d’efficacité et de fiabilité. Avec plus de 480 employés et 6 langues de travail, nous sommes une équipe multiculturelle et diversifiée, opérant à Porto et Lisbonne, Portugal. 

Nous recherchons actuellement un Conseiller en Service Client – (M/F) basé à Porto

FAITES PARTIE DE NOTRE ÉQUIPE DYNAMIQUE DU CRC/PRC 

Nous sommes 50 Conseillers clientèle avec 4 Team Leader et un Manager divisés en deux périmètres: 

• Prévoyance, où nous traitons plusieurs produits d’assurance. Le but de ces assurances est de couvrir le client en cas d’aléas de la vie. Nous n’assurons pas de biens, seulement des personnes (assurance de prêt et assurance individuelle)
• Épargne, en relation avec les assurances Vie BNP Paribas

Nous excellons dans notre métier directement depuis Porto et ce, depuis 2017 !

Nos Objectifs : Dans les deux métiers, notre Centre de Relation apporte l’expertise et l’approche empathique qui sont une valeur ajoutée essentielle dans un moment clé de la vie de nos Clients !

Nous fournissons un service après-vente qualitatif, principalement par téléphone mais aussi par e-mail, répondant aux doutes des clients et des partenaires bancaires sur nos produits et leurs contrats, les guidant dans la gestion de leurs contrats et les paiements associés, tout en travaillant en étroite collaboration avec les équipes de gestion. De cette façon, nous contribuons fortement à un processus fluide et satisfaisant de bout en bout pour atteindre notre objectif final et commun : la satisfaction de tous.

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE

• Garantir le traitement des appels entrants
• Répondre aux questions, demandes et besoins des Clients avec expertise ainsi qu’une approche professionnelle équilibrée mais aussi humaine et empathique ;
• Contribuer à améliorer la qualité de la relation avec le Client
• Contribuer à l’amélioration de la qualité du service rendu au Client
• Contribuer à l’amélioration continue de l’efficacité des processus internes

EN TANT QUE NOTRE NOUVEAU CONSEILLER, VOUS DEVEZ AVOIR: 

• Un niveau de Français courant/natif 
• Une connaissance de la structure de l’entretien téléphonique et des techniques de relation client 
• Une connaissance du marché de l’assurance et des principaux acteurs, clients, activités (si vous n’avez pas ces connaissances, ne vous inquiétez pas, vous apprendrez avec nous)

CE QUE NOUS OFFRONS

Outre notre salaire, vous bénéficierez:

• Panier repas
• Indemnité de transport
• Allocation pour enfant
• Assurance maladie privée incluant conjoint et descendants, assurance vie, assurance voyage
• Mode de travail hybride – un équilibre entre les journées de bureau pour renforcer l’engagement, la créativité et les liens humains, et les journées de travail à domicile pour la flexibilité des employés
• Opportunités de développement continu et d’évolution de carrière au niveau local et mondial
• Et bien plus encore…

Le milieu de travail est important!

• Travailler dans un environnement multiculturel avec de multiples nationalités,
• Faire partie d’une entreprise axée sur le personnel et dont la croissance est forte et continue en investissant dans ses employés au moyen de possibilités de formation et de carrière.

Nos engagements envers vous

• Engagement envers la diversité et l’inclusion

BNP Paribas Cardif est un employeur de l’égalité des chances et fier d’offrir l’égalité des chances à tous les demandeurs d’emploi. Nous nous engageons activement à faire en sorte qu’aucune personne ne soit victime de discrimination fondée sur l’âge, le handicap, la réaffectation de genre, le mariage ou l’état civil, la grossesse et la maternité/paternité, la race, la religion ou les croyances, le sexe ou l’orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement parce que nous croyons qu’elles favorisent la créativité et l’efficacité, ce qui accroît le rendement et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en respectant l’image de nos clients.

• Engagement envers l’équilibre travail-vie personnelle

Chez BNP Paribas Cardif, nous nous soucions du bien-être de nos collaborateurs et promouvons une culture d’intégration entre travail et repos. Nous croyons que nos employés ont une vie personnelle riche en dehors du travail, étant fondamental d’être déconnecté du travail pour se ressourcer physiquement et mentalement. Ce n’est qu’à travers cet équilibre que nous pouvons tous être à notre meilleur tout en travaillant.

• Conditions de travail à distance

Chez BNP Paribas Cardif, nous adoptons un cadre de travail intelligent basé sur la confiance, l’autonomie et la collaboration. Dans ce cadre, les collaborateurs éligibles peuvent bénéficier de modalités de travail à distance flexibles adaptées à notre environnement de travail hybride.

Si votre profil et vos motivations correspondent à nos besoins et que vous vous sentez motivé pour rejoindre notre société, n’hésitez pas à nous envoyer votre candidature. 

Nous serons ravis de vous considérer pour ce poste.

Veuillez noter que seules les demandes présentées avec un CV, une lettre de présentation et un certificat d’études seront prises en considération et feront l’objet d’une analyse par l’équipe recrutement. 

About the job

Your Main Activities Are

• Support your clients (French BNP Paribas entities) in their purchasing requests, on an ongoing basis and ensure client satisfaction (quality, costs, processing time)
• Coordinate RFP (Request for Proposal) or direct negotiations processes and analyze suppliers’ offers
• Negotiate the best price conditions with the providers and achieve savings target
• Prepare application contracts and ensure compliance with regulation, BNP Paribas’ standards and framework contracts
• Contribute to the improvement of procurement processes and tools

Profile and Skills to Success

• Bachelor’s Degree in Business Management
• At least 5 years of Experience in Procurement and Facilities Management
• Proficiency in MS Office Pack Microsoft Excel
• Fluency in English and French
• Attention to detail/rigor
• Client focused
• Organisational skills
• Communication skills – oral & written
• Proactivity
• Ability to conduct a negotiation

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

• Facilitate exchange between Operational teams and BOOST or even ITTF in general
• Identification of initiatives, its relevance and prioritization
• During the implementation phase, liaise with the different CoEs to follow up on the project delivery

Your Main Activities Are

• Bring operational efficiency to the processes through process optimization
• Collect, analyze and challenge the needs expressed by the business
• Help in the identification of business impacts caused by the solution and prepare action plans
• Define a relevant solution and technology
• Be consulted about the Business Requirement Document
• Create and maintain functional documentation
• Assist end key users in tests phase and ensure test plan roadmap is being followed 
• Communicate with internal stakeholders on project status

Profile and Skills to Success

• Bachelor’s Degree completed
• At least 3 years of experience in PM/BA function
• Knowledge of banking industry
• Comfortable with basic office tools
• Knowledge in Lean Six Sigma
• Fluent in English
• Strong analysis capacity
• Diverse technical knowledge (Automation, Data Preparation and Data Visualization)
• Strong communication skills, written and oral
• Organized and delivery-focused with attention to detail, Project-oriented vision
• Strong documentation skills
• High level of analysis and problem solving capability  
• Organization and process oriented skills
• Ability to clear communicate and report project status to the management
• Pro-active behavior regarding the ability to work in a fast changing and demanding environment
• Strong interpersonal and communication (spoken and written) skills  
• Accomplished team player  
• Client focus
• Good work ethic and high levels of motivation

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job
 * To actively contributing to the pursuing of BNP Paribas’ Recruitment strategy and growth for Portugal. To ensure an effective Recruitment delivery to the Group’s Business Areas at local level, by sourcing and assessing the right talent in the shortest period possible, while managing relationships with both internal and external stakeholders (Hiring Managers and Candidates), acting as advisory partner and respecting the highest ethical and conduct standards at all moments.

 Your Main Activities Are
 * Contributing to the pursuing of BNP Paribas’ Recruitment strategy for Portugal
 * Supporting the overall activity of the Recruitment & Talent Sourcing team to meet the goals of attracting, hiring and retaining the best talent, while growing a strong pipeline of Candidates
 * Acting as a point of contact and building influential relationships with Candidates during the selection process
 * Sourcing and attracting Candidates using various sources, including preparing and launching job adverts
 * Scheduling interviews with senior Recruiters and Hiring Managers
 * Keeping the latest and most complete information, in order to ensure accuracy and resilience in Recruitment

 Profile and Skills to Success
 * Degree in Human Resources Management, Organisational Psychology or related field
 * Fluency in English
 * Data-driven mindset
 * Orientation towards results
 * Organisation and management skills
 * Excellent oral and written communication skills
 * Customer orientation
 * Ability to cooperate and work within a Team
 * Ability to meet delivery deadlines
* Discretion and confidentiality

 #LI-Hybrid

 Why joining BNP Paribas?

  Leading banking institution

 BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

  Our presence in Portugal

 Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 8.700 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

  International reach

 Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
 * Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
 * Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
 * Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

  Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

  Commitment towards work/life balance

 At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

  Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

 To find out more on why you should join BNP Paribas visit [1] [1] [1] [1] https://bnpp.lk/why-BNP-Paribas-Portugal

 * Please note that only applications submitted in English will be considered.

 * In case you are selected for this role, further documentation will be requested to support your hiring process.
References

QUI SOMMES-NOUS ?

BNP PARIBAS CARDIF, l’Assureur d’un Monde qui Change.  

Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. 

Centre de Service Européen – Cardif Services, Plateforme européenne de services avec une diversité de processus visant à apporter l’excellence à nos clients internes, faisant partie de BNP Paribas Cardif, est une organisation dédiée à fournir aux autres entités de BNP Paribas Cardif une diversité de processus et de services liés à l’activité d’assurance. Nous visons à apporter l’excellence à nos clients internes, en assurant les plus hauts niveaux d’efficacité et de fiabilité. Avec plus de 480 employés et 6 langues de travail, nous sommes une équipe multiculturelle et diversifiée, opérant à Porto et Lisbonne, Portugal. 

Nous recherchons actuellement un/e GESTIONNAIRE MIDDLE OFFICE (H/F/X) position basée à Porto

FAIRE PARTIE DE NOTRE ÉQUIPE DYNAMIQUE MIDDLE OFFICE ACTIFS

À la Direction des Gestion d’Actifs (DGA) de BNP Paribas Cardif, l’objectif premier est le placement des primes des clients et des capitaux propres pour les faire fructifier. 

Les équipes Middle Office Actifs (MOAC), garantissent la bonne exécution des opérations d’investissements / désinvestissements dans le périmètre des marchés domestiques – en France, en Italie et au Luxembourg (qu’il s’agisse d’opérations de toutes natures effectuées dans le cadre de la gestion des fonds en euros, ou qu’il s’agisse des unités de comptes), en s’appuyant sur une expertise et une exigence élevées sur la qualité des données, le pilotage des prestataires parties prenantes de la chaîne de valeur et en conformité avec les exigences réglementaires, et dans le souci des meilleures pratiques de maîtrise du risque.

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE MIDDLE OFFICE ACTIFS

Le / La gestionnaire Front to Back intervient sur tout ou partie des activités suivantes:

• Préparation et passage des ordres
  1. Garantir les investissements et les désinvestissements titres aux dates et heures prévues 
  2. Garantir les investissements et les désinvestissements espèces aux dates et heures prévues
• Gestion administrative des opérations (enregistrement)
  1. Garantir la fiabilité de la gestion administrative des opérations directement ou en lien avec les Délégataires
• Pour les UC mandats, Calcul des valeurs liquidatives mandats (VL) :
  1. Garantir le calcul des VL des mandats conformément aux règles édictées
  2. Garantir le correct prélèvement des frais de gestion administratif et des frais de gestion financière pour les UC mandats
• Adossement actif – passif : garantir le principe de congruence (UC gestion libre et UC mandats)

EN TANT QUE NOTRE NOUVEAU/NOUVELLE GESTIONNAIRE MIDDLE OFFICE, VOUS DEVREZ AVOIR: 

• Capacité à identifier et prévenir les risques liés aux activités auxquels l’organisation / l’actif / les produits sont exposés 
• Connaissance générale du secteur de la finance, des principaux processus liés et du cadre réglementaire 
• Capacité à suivre les procédures applicables pour les opérations et à assurer une saisie rigoureuse et fiable des données 
• Capacité à identifier, alerter et proposer des mesures correctives 
• Capacité d’analyse, d’organisation et d’adaptation
• Organisation, rigueur et esprit critique
• Capacité à collaborer / travail d’équipe, à développer les autres et leurs compétences 
• Etre orienté résultats et client
• Formation : BAC+4/5 de type école Supérieure de Commerce avec spécialité Finance ou formation universitaire avec spécialisation Finance ou BAC +2/3 avec expérience
• Expérience nécessaire de 2 ans minimum sur les produits financiers (valeurs mobilières)
• Français (niveau B2 minimum)
• Anglais (niveau B2 ou supérieur)

CE QUE NOUS OFFRONS

Outre notre salaire attractif, vous bénéficierez:

• Panier repas
• Indemnité de transport
• Allocation pour enfant
• Assurance maladie privée incluant conjoint et descendants, assurance vie, assurance voyage
• Mode de travail hybride – un équilibre entre les journées de bureau pour renforcer l’engagement, la créativité et les liens humains, et les journées de travail à domicile pour la flexibilité des employés
• Opportunités de développement continu et d’évolution de carrière au niveau local et mondial
• Et bien plus encore…

Le milieu de travail est important!

• Travailler dans un environnement multiculturel avec de multiples nationalités,
• Faire partie d’une entreprise axée sur le personnel et dont la croissance est forte et continue en investissant dans ses employés au moyen de possibilités de formation et de carrière.

Nos engagements envers vous

• Engagement envers la diversité et l’inclusion

BNP Paribas Cardif est un employeur de l’égalité des chances et fier d’offrir l’égalité des chances à tous les demandeurs d’emploi. Nous nous engageons activement à faire en sorte qu’aucune personne ne soit victime de discrimination fondée sur l’âge, le handicap, la réaffectation de genre, le mariage ou l’état civil, la grossesse et la maternité/paternité, la race, la religion ou les croyances, le sexe ou l’orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement parce que nous croyons qu’elles favorisent la créativité et l’efficacité, ce qui accroît le rendement et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en respectant l’image de nos clients.

• Engagement envers l’équilibre travail-vie personnelle

Chez BNP Paribas Cardif, nous nous soucions du bien-être de nos collaborateurs et promouvons une culture d’intégration entre travail et repos. Nous croyons que nos employés ont une vie personnelle riche en dehors du travail, étant fondamental d’être déconnecté du travail pour se ressourcer physiquement et mentalement. Ce n’est qu’à travers cet équilibre que nous pouvons tous être à notre meilleur tout en travaillant.

• Conditions de travail à distance

Chez BNP Paribas Cardif, nous adoptons un cadre de travail intelligent basé sur la confiance, l’autonomie et la collaboration. Dans ce cadre, les collaborateurs éligibles peuvent bénéficier de modalités de travail à distance flexibles adaptées à notre environnement de travail hybride.

Si votre profil et vos motivations correspondent à nos besoins et que vous vous sentez motivé pour rejoindre notre société, n’hésitez pas à nous envoyer votre candidature. 

Nous serons ravis de vous considérer pour ce poste.

Veuillez noter que seules les demandes présentées avec un CV, une lettre de présentation et un certificat d’études seront prises en considération et feront l’objet d’une analyse par l’équipe recrutement. 

About the job

Your Main Activities Are

• Contribute to a strong and resilient control framework within BNP Paribas
• Identify and analyze several financial transactions to discover potential breaches and proposing possible solutions
• Minimize the operational risks and the risks of fraud by keeping a critical eye on their processes
• Facilitate communications with other teams and functions, conduct, tax, legal, compliance, as required
• Confidence in the setup and presentation of meetings at different levels
• Oversee ad-hoc queries arising from Management, Business, within a Global Remit
• Confidence in the setup and presentation of meetings at different levels
• Coordinating Monthly statistical reporting and KPI management
• Closely monitors and controls these indicators to ensure their relevance and reliability
• Produces synthesis, analysis and reporting adapted to the target objectives

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance or Accounting
• Up to 2 years of relevant experience in Banking and Financial Operations
• Fluent (C1-C2) level of English
• Ability to collaborate / teamwork
• Good communication skills (both oral and written) 
• Ability to develop and adapt a process
• Ability to deliver / results driven
• Trading knowledge
• Middle Office Operations knowledge
• Skills in Office pack (namely in Excel and PowerPoint)

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Play a key role in building the IT process reference framework and tools. Operationally adapt the Group-level IT processes for their entity
• Provide assistance, give advice and coaching to staff and organizations within the framework of the deployment
• Coordinate the continuous improvement loop for IT processes
• Perform assessments and review the risks, related to processes and tools, on the entity’s projects and portfolios in line with the Group’s rules adapted for the entity
• Act as a reference in the function and capitalize on the gathered experience to share knowledge, train and coach others

Profile and Skills to Success

• Bachelor’s Degree in Information Technology and Computer Science
• At least 5 years of Experience in Information Technology
• Knowledge in Information Technology
• Fluency in English
• Organisational skills
• Analytical ability
• Ability to understand, explain and support change

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Business Analyst mission is to establish the link between the Business operational teams/Product and IT, translating each business need into detailed requirements. Collects and analyses every new need deriving from market changes, internal projects, client requests or simply users requests for enhancement of the system, proposing and documenting the most optimal solutions to meet users and/or client’s expectations, always involving all relevant stakeholders in the process.

Your Main Activities Are

• Understand and analyse the needs coming from the Business or deriving from market changes, proposing sustainable solutions, in line with the entity’s strategic plan, and converting them into detailed requirements.
• Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.
• Ensure the implementation of the new features and changes in Production environment.
• Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.

Profile and Skills to Success

• Bachelor’s (3-5 years) in Information Technology and Computer Science
• Information Technology (3 – 4) years
• Ability to understand, explain and support change
• Ability to collaborate/Teamwork
• Information technology – Business/IT Relationship

• 1-3 Years experience on Projet Management
•  Minimum C1-French is mandatory
•  Minimum C1-English is mandatory

About the Team 

#LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Follow-up and capture events announcements across all markets. Analyze terms prior to transmit notifications to clients and guarantee client events notifications and terms of the offer
• Collect clients’ elections, or lenders for voluntary corporate actions, and ensure the transmission of voluntary elections and options choices to custodians, respecting any timeline and/or deadline cut-offs
• Ensure accuracy of treatment and bookings for events’ operations within the booking and accounting systems
• Process incomes and stocks payments as well claim for receivables, toward any external parties in alignment with group guidelines policies for any wire forms
• Ensure the right fiscal model is applied along the different records, as per documentations in place, and in close collaboration with internal teams and custodians/agents
• Keep on documenting all procedures in place to stick regulations, markets updates, and process evolutions. Control books and records at the different events lifecycle stages and until its pay date
• Follow and resolve any outstanding items in a timely manner with relevant escalation procedure applicable and compliance duties. Contribute in all control plan protocols according to the local operational risk policies
• Deep understanding of UK client asset protection (CASS) and AMF custody rules (derived from MiFID)

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance or Accounting
• Up to 2 years of relevant experience in Banking and Financial Operations
• Fluent (C1-C2) level of English
• Ability to collaborate / teamwork
• Client focused
• Good communication skills (both oral and written) 
• Organisational skills 
• Analytical ability

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

You will join the BNP Paribas Securities Services Digital Office, a business team of 40+ resources distributed across Paris, London, Frankfurt, Warsaw and Lisbon. You will manage a team of 5 product managers. 

This position will bring a strong exposure to the senior management and will lead you to exercise your organizational, steering and communication skills. Its transversal dimension will allow you to enrich your network and will offer long term opportunities of career within the Data and Digital Transformation, Client Lines, Client Development teams or more broadly within CIB or the group.

Your Main Activities Are

Within BNP Paribas Securities Services, you will be part of the Digital Office (Global Digital Team) and will manage the Lisbon taskforce. Your main mission will be to benchmark, design, develop and improve 2S digital products for institutional clients (Asset Owners, Asset Managers, Banks, Brokers, and Alternatives).

Digital channels and services represent a front window for the bank and are therefore of great importance. They are built and managed with several objectives in mind : reinforcing the digital offering breadth and depth, reducing the cost to serve, improving the User Experience to retain clients and win new mandates, mitigating the risks related to a complex digital framework.

As part of your function, you will be in charge of framing, designing, piloting and deploying several digital solutions. This will be managed in coordination with all the stakeholders involved: central digital office, business lines, sales teams, operations, IT teams and relevant functions. You will drive these projects in an international environment and those services will be deployed in the 25 + countries in which BNP Paribas Securities Services operates.

On a daily basis, you will intervene in the strategic framing of projects:

• Propose and develop project strategies and governance in line with the needs of stakeholders and sponsors
• Coordinate and align participants involved in decision-making
• Define key actions, milestones and key success factors of projects
• You will drive these projects
• Execute and implement the strategy through identified actions and according to the predefined schedule
• Suggest quality vs cost and risk vs cost trade-offs when necessary 
• Identify and define actions to manage risks or problems during projects
• Take into consideration problems, expectations and needs of users
• Facilitate workshops with stakeholders
• Support and challenge operational staff in defining their needs and solutions to be implemented
• Define target : processes, activities, product and tools based on workshops outputs and document analysis
• Finally, you will guarantee user satisfaction through product design and the quality of the deployment
• Product definition (business requirements, business use cases)
• Communication with developers to enforce the design of digital services 
• Propose a rollout strategy in line with the needs of stakeholders and sponsors
• Design content to feed communication media

Profile and Skills to Success

You have 7 to 12 years’ experience as a digital banking product manager or in project management within an International Bank or a Management Consulting Firm.

You have an appetite and curiosity for the field of new technologies, digital services, Corporate & Institutional Banking. You speak English fluently.

You are able to understand the market and the clients’ requirements. You design innovative digital products with a strong delivery mindset (results oriented). Rigorous, organized, and proactive, you are recognized for your ability to facilitate exchanges between stakeholders and for your communication skills. You know how to explain, and drive change. 

Finally, your ability to solve problems, your sense of analysis and synthesis will also be assets for this position.

Your Required skills:  

•   Understanding of the market and clients’ requirements

•   Ability to solve problems and design best in class digital solutions (creativity, innovation)

•   Ability to manage and deliver complex projects in international environment (on quality, on time, on budget – results oriented) 

•   Digital knowledge and Corporate & Institutional Banking culture 

•   Ability to understand, explain and drive change (through meetings seminars, trainings)

•   Proactivity, leadership and ability to generate engagement

•   Team management track record

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.