Scrum Master (M/F – Hybrid) 

 #Scrum#Change#AgileCeremonies#

 

 

Na prática, o teu dia-a-dia

Como Scrum Master a tua é missão apoiar a Squad na adoção e adaptação do modo de trabalho Agile de acordo com os seus valores, princípios, práticas e ferramentas e garantir que a equipa tem um fluxo de trabalho eficiente, focado e contínuo.

 

As suas principais responsabilidades são:

  • Ser responsável por organizar o fluxo de trabalho da Squad;
  • Facilitar as cerimónias e os rituais Agile da Squad, a fim de criar um ambiente eficaz e colaborativo de forma fluida;
  • Coordenar a equipa durante os sprints, proporcionando-lhe um ambiente seguro e positivo para a realização de um trabalho eficaz;
  • Gerir os conflitos na equipa de forma a torná-la mais eficiente;
  • Focar-se na eliminação de obstáculos e impedimentos da equipa para garantir a entrega iterativa e rápida, a fim de criar produtos de elevado valor;
  • Ajudar a equipa a gerir eficazmente o backlog do Produto com o Product Owner e apoiar o planeamento do sprint seguinte;
  • Participar ativamente na vida e nas cerimónias das equipas a que pertence (Squad, Tribe & Chapter), partilhando constantemente os Valores e Princípios Agile;
  • Ser um agente de mudança para as novas formas de trabalho, comunicação eficiente e interação entre as diferentes partes interessadas.

És tu quem procuramos?

Bem-vindo/a ao Agile@Scale!

Estamos preparados para te acolher com um plano de integração inicial, com formação on the job, treino e networking.

Sobre ti… 

És um agente da mudança na transformação Agile?

Tens a capacidade de organizar e facilitar reuniões / comités / formações para vários grupos de pessoas com base em tópicos-chave?

És capaz de facilitar e ajudar os outros na implementação e adaptação à mudança?

Adaptas-te facilmente a diferentes contextos e à evolução das circunstâncias à tua volta e suportas os outros nesta adaptação?

Atuas como um mediador na resolução de temas e tens a capacidade de sugerir soluções aceitáveis para todas as partes envolvidas?

Tendo tudo isto, muita vontade, energia e boa disposição, então, és quem procuramos…

Aguardamos pela tua candidatura!

Os nossos compromissos

O BNP Paribas caracteriza-se por proporcionar igualdade de oportunidades a todos os candidatos a emprego e, enquanto empresa socialmente responsável, incorpora nos seus valores e práticas os princípios da Diversidade e Inclusão.

Para alcançarmos todos os nossos objetivos, pretendemos atrair, desenvolver e reter diferentes perfis, assumindo a diversidade como um fator potenciador e diferenciador de inovação, fundamental na nossa organização.

O que nos orgulha enquanto empregadores de referência:

  • Certificação Top Employer Portugal e Top Employer Europa, pelo sexto ano consecutivo;
  • 92% dos nossos colaboradores identifica o BNP Paribas como uma empresa com “uma gestão inclusiva que apoia todo o tipo de diferenças (idade, origens, orientação sexual, …)”;
  • 93% dos colaboradores identifica-se e beneficia da politica de “Smart Working”, sentindo-se confortável num ambiente de trabalho hibrido, e com as ferramentas digitais e espaços de trabalho disponibilizados;
  • 71% dos nossos clientes são promotores da nossa marca.

#LI-Hybrid

 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

 

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Conseiller en Service Client Francophone – H/F/X – Porto – CDI – Hybride

QUI SOMMES-NOUS ?

BNP PARIBAS CARDIF, l’Assureur d’un Monde qui Change.  

Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. 

Centre de Service Européen – Cardif Services, Plateforme européenne de services avec une diversité de processus visant à apporter l’excellence à nos clients internes, faisant partie de BNP Paribas Cardif, est une organisation dédiée à fournir aux autres entités de BNP Paribas Cardif une diversité de processus et de services liés à l’activité d’assurance. Nous visons à apporter l’excellence à nos clients internes, en assurant les plus hauts niveaux d’efficacité et de fiabilité. Avec plus de 480 employés et 6 langues de travail, nous sommes une équipe multiculturelle et diversifiée, opérant à Porto et Lisbonne, Portugal. 

Nous recherchons actuellement un Conseiller en Service Client Francophone – H/F/X basé à Porto

FAITES PARTIE DE NOTRE ÉQUIPE DYNAMIQUE DU CRC/PRC 

Nous sommes 50 Conseillers clientèle avec 4 Team Leader et un Manager divisés en deux périmètres: 

  • Prévoyance, où nous traitons plusieurs produits d’assurance. Le but de ces assurances est de couvrir le client en cas d’aléas de la vie. Nous n’assurons pas de biens, seulement des personnes (assurance de prêt et assurance individuelle)
  • Épargne, en relation avec les assurances Vie BNP Paribas

Nous excellons dans notre métier directement depuis Porto et ce, depuis 2017 !

Nos Objectifs : Dans les deux métiers, notre Centre de Relation apporte l’expertise et l’approche empathique qui sont une valeur ajoutée essentielle dans un moment clé de la vie de nos Clients !

Nous fournissons un service après-vente qualitatif, principalement par téléphone mais aussi par e-mail, répondant aux doutes des clients et des partenaires bancaires sur nos produits et leurs contrats, les guidant dans la gestion de leurs contrats et les paiements associés, tout en travaillant en étroite collaboration avec les équipes de gestion. De cette façon, nous contribuons fortement à un processus fluide et satisfaisant de bout en bout pour atteindre notre objectif final et commun : la satisfaction de tous.

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE

  • Garantir le traitement des appels entrants
  • Répondre aux questions, demandes et besoins des Clients avec expertise ainsi qu’une approche professionnelle équilibrée mais aussi humaine et empathique ;
  • Contribuer à améliorer la qualité de la relation avec le Client
  • Contribuer à l’amélioration de la qualité du service rendu au Client
  • Contribuer à l’amélioration continue de l’efficacité des processus internes

EN TANT QUE NOTRE NOUVEAU CONSEILLER, VOUS DEVEZ AVOIR: 

  • Un niveau de Français courant/natif 
  • Une connaissance de la structure de l’entretien téléphonique et des techniques de relation client 
  • Une connaissance du marché de l’assurance et des principaux acteurs, clients, activités (si vous n’avez pas ces connaissances, ne vous inquiétez pas, vous apprendrez avec nous)

CE QUE NOUS OFFRONS

Outre notre salaire, vous bénéficierez:

  • Panier repas
  • Indemnité de transport
  • Allocation pour enfant
  • Assurance maladie privée incluant conjoint et descendants, assurance vie, assurance voyage
  • Mode de travail hybride – un équilibre entre les journées de bureau pour renforcer l’engagement, la créativité et les liens humains, et les journées de travail à domicile pour la flexibilité des employés
  • Opportunités de développement continu et d’évolution de carrière au niveau local et mondial
  • Et bien plus encore…

Le milieu de travail est important!

  • Profitez de nos équipements modernes, y compris des chambres zen et créatives, de nombreuses réductions sur notre plateforme de groupe, des cours de langue gratuits, des médecins sur place et à distance et des événements d’entreprise diversifiés,
  • Travailler dans un environnement multiculturel avec de multiples nationalités,
  • Faire partie d’une entreprise axée sur le personnel et dont la croissance est forte et continue en investissant dans ses employés au moyen de possibilités de formation et de carrière.

Nos engagements envers vous

• Engagement envers la diversité et l’inclusion

BNP Paribas Cardif est un employeur de l’égalité des chances et fier d’offrir l’égalité des chances à tous les demandeurs d’emploi. Nous nous engageons activement à faire en sorte qu’aucune personne ne soit victime de discrimination fondée sur l’âge, le handicap, la réaffectation de genre, le mariage ou l’état civil, la grossesse et la maternité/paternité, la race, la religion ou les croyances, le sexe ou l’orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement parce que nous croyons qu’elles favorisent la créativité et l’efficacité, ce qui accroît le rendement et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en respectant l’image de nos clients.

• Engagement envers l’équilibre travail-vie personnelle

Chez BNP Paribas Cardif, nous nous soucions du bien-être de nos collaborateurs et promouvons une culture d’intégration entre travail et repos. Nous croyons que nos employés ont une vie personnelle riche en dehors du travail, étant fondamental d’être déconnecté du travail pour se ressourcer physiquement et mentalement. Ce n’est qu’à travers cet équilibre que nous pouvons tous être à notre meilleur tout en travaillant.

• Conditions de travail à distance

Chez BNP Paribas Cardif, nous adoptons un cadre de travail intelligent basé sur la confiance, l’autonomie et la collaboration. Dans ce cadre, les collaborateurs éligibles peuvent bénéficier de modalités de travail à distance flexibles adaptées à notre environnement de travail hybride.

Si votre profil et vos motivations correspondent à nos besoins et que vous vous sentez motivé pour rejoindre notre société, n’hésitez pas à nous envoyer votre candidature. 

Nous serons ravis de vous considérer pour ce poste.

Veuillez noter que seules les demandes présentées avec un CV, une lettre de présentation et un certificat d’études seront prises en considération et feront l’objet d’une analyse par l’équipe recrutement. 

About the job

  • The Business Management Manager supports BNP Paribas’ management, ensuring the alignment of the scope with the strategic objectives set up, both locally and funtionally

Your Main Activities Are

  • Oversee the Department in the delivery of complex projects and activities and ensure quality of deliverables and adherence to deadlines    
  • Collaborate with key stakeholders, locally and globally and liaise with all related teams internally to create best practices across BNP Paribas
  • Develop and maintain positive relationships with the various stakeholders, ensuring a collaborative mindset while achieving both the local and global objectives
  • Serve as the primary liaison between the functional area and other departments / Stakeholders / Business Partners
  • Support Team managers in monitoring team’s activities, ensuring quality of delivery aligned with clients’ expectations
  • Provide coaching in team management, personal and professional development and define performance objectives
  • Grow the team’s brand equity & reputation as a trusted and reliable asset to to support the BNP Paribas transformation objectives
  • Facilitate collaboration among Team‑Managers to share best practices, avoid duplication, and leverage synergies, cultivating a continuous improvement mindset
  • Promote an inclusive, high‑engagement culture across all teams

Profile and Skills to Success

  • Master’s Degree in Information Technology and Computer Science
  • At least 7 years of experience in Banking and Financial Operations
  • Fluency in English
  • Proficiency in Microsoft Office Tools, namely Excel and PowerPoint
  • Decision making skills
  • Ability to collaborate and to influence
  • Ability to develop and leverage networks
  • Ability to understand, explain and support change
  • Ability to inspire others and generate people’s commitment

  •  
     

#LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

  • Retail Banking, a division that brings together all the Group’s retail activities and specialised business lines; 
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees’ wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the Job 

  • The Partners for Projects (P4P) Trainee’s main mission is to participate in the framing, design, and follow-up phases of strategic global projects providing support to BNP Paribas Corporate & Institutional Banking (CIB) Management in the transformation process, both locally and at Group level
  • The P4P trainee will be acting as Project Management Officer (PMO) assisting, researching and supporting the project management team in intervention topics such as Industrialization, Transformation, ESG, Digital and AI and Data Management

Your Main Activities Are

  • Perform quantitative and qualitative research and analysis to support ongoing projects and practices
  • Create and take ownership of basic models and provide support to the development of complex business cases
  • Prepare and participate in workshops and meetings using relevant techniques and providing insightful results
  • Prepare, structure, and conduct project presentations to clients
  • Develop client-tailored solutions for previously structured problems
  • Seek proactively to participate and help the team beyond the assigned duties
  • Execute the tasks assigned respecting time schedule and deadlines
  • Communicate and receive constructive feedback both in formal and informal ways

Profile and Skills to Success

  • Bachelor’s degree in Management, Economics, Finance or any related field
  • Fluency in English, both oral and written
  • Proficiency in Microsoft Office tools, particularly Excel
  • Great team spirit with motivation to learn and develop new skills
  • Great communication skills with an empathic approach
  • Problem-solving skills with an analytical approach                          

#LI-Hybrid #careerboost

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About The Team

  • The Digital Marketing team provides digital solutions to marketing & communication teams worldwide, across six international platforms in Europe, Asia and the US for Global Markets activities.
  • The Digital Marketing team is in charge of on-boarding, developing & supporting transversal innovative Digital Marketing tools to help marketers support the sales efforts, feeding and tracking all Digital Marketing channels (websites, mobile applications, emailing tools, among others), in order to provide BNP Paribas’ clients with the most leading-edge digital services.

Key Role Responsibilities:

  • The key mission is to improve Marketing teams’ efficiency across the recurrent duties the different teams have in scope. To achieve this, the candidate will be required to:
  • Interact with different stakeholders, namely in the project assessment phase
  • Map development needs, estimate effort required and provide a delivery timeline
  • Discuss the requirement and roadmap with project sponsor
  • Program through different technologies (VBA, .NET)
  • Test the application before its release
  • Assist colleagues in the implementation phase
  • Provide support and maintenance on existing Applications/Macros (legacy)
  • Ensure new developments are well documented

Profile and Skills to Success

  • Graduate or undergraduate in Computer science or Engineering
  • NET, SQL & VBA (MS Office Excel Add-ins & macros)
  • Knowledge of Power BI, Tableau and/or Adobe/Google Analytics is a plus
  • Project management skills
  • Strong interpersonal and teamwork skills
  • Pro-active, self-learner with strong work ethic 
  • Strong attention to detail and ability to handle and respect multiple deadlines 
  • Interest to work within an international environment
  • Fluent in English (written and spoken)

About Global Markets

  • Global Markets, the capital markets division of BNP Paribas’ Corporate & Institutional Banking, is a powerhouse delivering top-tier solutions across asset classes. Our Portugal Platform (Porto and Lisbon) stands as a major European HUB and a unique player in the country, boasting a wide range of Front Office roles and services – Trading, Sales, Research, Structuring, Quants & Engineering, Business Dev and Support, Marketing & Client Support, Risk Management, Data Analytics and Machine Learning.  With rapid growth and ambitions to make a global impact, we offer numerous short and long-term opportunities. 
  • Get a glimpse into our world- Check out our Global Markets Portugal webpage.

#LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

  • The Principal Collateral Operations Officer processes the Net Present Value of the portfolio of trades between BNP Paribas and its counterparties on a daily (or as specified) basis and ensure that this exposure is sufficiently collateralised

Your Main Activities Are

  • Perform Data Quality analysis prior to issuing margin calls
  • Margin Call issuance and responding to incoming margin calls
  • Book eligible Credit Support (Free of Payment cash/ bonds / Tri-Party or repricing)
  • Dispute resolution through portfolio reconciliation
  • Execute payments and receipts of daily margin calls
  • Monthly interest settlements
  • Perform and respond to control reporting to ensure effective break/ fails and exception management
  • Establish correct contact details with main stakeholders around
  • Maintain new agreements / amendments up to date on main systems used on a daily basis

Profile and Skills to Success

  • Bachelor’s degree in Economics, Finance or Accounting
  • Up to 2 years of relevant experience in Banking and Financial Operations
  • Fluency in English, both oral and written
  • Comfortable with Microsoft Office tools, namely Excel and PowerPoint
  • Knowledge in Middle Office Operations
  • Great team spirit and ability to collaborate
  • Great attentiveness to detail with an analytical mindset and the ability to develop and adapt a process

#LI-Hybrid

Why joining BNP Paribas? 

  • Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

  • Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

  • International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

    • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
    • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
    • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
  • Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

  • Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

  • Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job
 * Participate in the framing, design, and follow-up phases of strategic projects providing support to BNP Paribas Corporate & Institutional Banking (CIB) Management in the transformation process both locally and at Group level

 Your Main Activities Are
 * Perform quantitative and qualitative research and analysis to support ongoing projects and practices
 * Create and take ownership of basic models and provide support to the development of complex business cases
 * Prepare and participate in workshops and meetings using relevant techniques and providing insightful results
 * Prepare, structure, and conduct project presentations to clients
* Develop client-tailored solutions for previously structured problems
 * Seek proactively to participate and help the team beyond the assigned duties
 * Execute the tasks assigned respecting time schedule and deadlines
 * Communicate and receive constructive feedback both in formal and informal ways

 Profile and Skills to Success
 * Bachelors Degree in Management, Economics, Finance, Engineering or related areas
 * Knowledge in Project Management and Consulting
 * English fluent
 * Knowledge in Microsoft Excel and Powerpoint
 * Active listener
 * Problem Solver
 * Analytical ability
 * Knowledge in Consulting and Strategy

 About the Team
 * Consulting & Transformation (C&T) is part of the COO scope of BNP Paribas Portugal. Its goal is to advise BNP Paribas’ Management, participating in the framing, design and implementation of projects and operating models aimed at supporting global Functions & CIB Business lines, having both a global and local mandate

 #LI-Hybrid

 Why joining BNP Paribas?

 * Leading banking institution

 BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe. 

 * Our presence in Portugal 

 In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

 * International reach

 Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

 * Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
 * Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
 * Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
 * Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

 * Commitment towards work/life balance

 At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

 * Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

 To find out more on why you should join BNP Paribas visit [1] https://bnpp.lk/why-BNP-Paribas-Portugal

 * Please note that only applications submitted in English will be considered.

 * In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

  • The Business Revenue Account Manager or Accounts Receivable Officer’s main mission is to guarantee and perform daily controls and monitor the billing activity, invoicing process across markets, while ensuring all the necessary procedures are created within the deadline

Your Main Activities Are

  • Perform Business Revenue (BR) controls on a regular basis
    • Ensure all the controls are documented and signed, including all 4 eyes checks for monthly tasks, setups and changes, and inputs in PACT
    • Ensure all the documents and answers to ORC and OPC teams are provided in the respective deadlines
    • Guarantee that on second level controls the rate of findings is less than 10%
  • Ensure that all the necessary procedures are created and updated and input in PACT respecting the deadlines
  • Ensure all incidents are duly addressed
    • Guarantee incidents are logged within the deadline defined, after detection
    • Follow-up of the incidents on time
  • Help preparing internal and external audit files, being available to answer all necessary queries
  • Have an active role on innovation processes
    • Propose and create innovative processes with practical application, that will allow a better performance by time reduction, efficiency on the task and less error rate
    • Contribute to SWITCH project with WIN applications
  • Ensure deadlines are accomplished
    • Follow-up of queries, setup creation and validation, invoice and reports sending
    • Keep the Team Leader informed of all delays or issues in the production
  • Act to decrease the number of costumer claims
  • Manage generic email box and phones
    • Reply to the e-mails within the deadline defined, providing regular feedback on pending matters any time necessary
  • Share knowledge with the other team members, and help the team whenever necessary
  • Follow the Team Leader recommendations, referring all relevant matters
  • Support the Transformation team and ensure all the documentation and files requested are delivered on time and accurately to improve the Business Revenue Transformation Program, and actively support and implement the TOM strategy

Profile and Skills to Success

  • Bachelor’s degree in International Relations, Management, Finance or any related field
  • Up to 1 years of experience in Banking and Financial Operations, Accounting or Administration Services
  • Fluency in English, both oral and written
  • Proficiency in Microsoft Office tools, namely Excel
  • Great attentiveness to detail and sense of responsiveness and quality of service
  • Great organizational skills and adapt to changing priorities

#LI-Hybrid

Why joining BNP Paribas? 

  • Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

  • Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

  • International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

    • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
    • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
    • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
  • Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

  • Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

  • Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

  • The Fee Payables Officer is in charge of the computation, monitoring, reconciliation and payment of invoices concerning several types of commissions, while managing and supporting various stakeholders

Your Main Activities Are

  • Control of received invoices content, recording and maintenance of invoice data into internal system
  • Compare invoice data with current contracting conditions – calculation of fees/commissions, validation of the amounts and, in case of discrepancies, perform an investigation to identify the root cause and find a proper resolution
  • Monitor and follow-up discrepancies with the different service providers
  • Take or request actions by liaising with relevant departments to solve pending issues (Front Office, Middle Office, Finance, Procurement, Accounting Controls, and others)
  • Manage the relations with the external stakeholders, like brokers, depositaries, and custodians
  • Issuance of payments and ensure that invoices are paid in a timely manner
  • Control of financial/accounting breaks
  • Reporting to Front Office and Middle Office
  • Participate actively to the Team’s structure (formalization of procedures/guidelines, contribution to improve efficiency, level of service, and operational processes)

Profile and Skills to Success

  • Bachelor’s degree in Business Management 
  • Up to 2 years of relevant experience in Accounting and Finance or Banking and Financial Operations
  • Advanced level of English 
  • Attention to detail / rigor 
  • Analytical ability, namely in Excel and Word 

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Conseiller en Service Client Francophone – H/F/X – Porto – CDI – Hybride

QUI SOMMES-NOUS ?

BNP PARIBAS CARDIF, l’Assureur d’un Monde qui Change.  

Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. 

Centre de Service Européen – Cardif Services, Plateforme européenne de services avec une diversité de processus visant à apporter l’excellence à nos clients internes, faisant partie de BNP Paribas Cardif, est une organisation dédiée à fournir aux autres entités de BNP Paribas Cardif une diversité de processus et de services liés à l’activité d’assurance. Nous visons à apporter l’excellence à nos clients internes, en assurant les plus hauts niveaux d’efficacité et de fiabilité. Avec plus de 480 employés et 6 langues de travail, nous sommes une équipe multiculturelle et diversifiée, opérant à Porto et Lisbonne, Portugal. 

Nous recherchons actuellement un Conseiller en Service Client Francophone – H/F/X basé à Porto

FAITES PARTIE DE NOTRE ÉQUIPE DYNAMIQUE DU CRC/PRC 

Nous sommes 50 Conseillers clientèle avec 4 Team Leader et un Manager divisés en deux périmètres: 

  • Prévoyance, où nous traitons plusieurs produits d’assurance. Le but de ces assurances est de couvrir le client en cas d’aléas de la vie. Nous n’assurons pas de biens, seulement des personnes (assurance de prêt et assurance individuelle)
  • Épargne, en relation avec les assurances Vie BNP Paribas

Nous excellons dans notre métier directement depuis Porto et ce, depuis 2017 !

Nos Objectifs : Dans les deux métiers, notre Centre de Relation apporte l’expertise et l’approche empathique qui sont une valeur ajoutée essentielle dans un moment clé de la vie de nos Clients !

Nous fournissons un service après-vente qualitatif, principalement par téléphone mais aussi par e-mail, répondant aux doutes des clients et des partenaires bancaires sur nos produits et leurs contrats, les guidant dans la gestion de leurs contrats et les paiements associés, tout en travaillant en étroite collaboration avec les équipes de gestion. De cette façon, nous contribuons fortement à un processus fluide et satisfaisant de bout en bout pour atteindre notre objectif final et commun : la satisfaction de tous.

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE

  • Garantir le traitement des appels entrants
  • Répondre aux questions, demandes et besoins des Clients avec expertise ainsi qu’une approche professionnelle équilibrée mais aussi humaine et empathique ;
  • Contribuer à améliorer la qualité de la relation avec le Client
  • Contribuer à l’amélioration de la qualité du service rendu au Client
  • Contribuer à l’amélioration continue de l’efficacité des processus internes

EN TANT QUE NOTRE NOUVEAU CONSEILLER, VOUS DEVEZ AVOIR: 

  • Un niveau de Français courant/natif 
  • Une connaissance de la structure de l’entretien téléphonique et des techniques de relation client 
  • Une connaissance du marché de l’assurance et des principaux acteurs, clients, activités (si vous n’avez pas ces connaissances, ne vous inquiétez pas, vous apprendrez avec nous)

CE QUE NOUS OFFRONS

Outre notre salaire, vous bénéficierez:

  • Panier repas
  • Indemnité de transport
  • Allocation pour enfant
  • Assurance maladie privée incluant conjoint et descendants, assurance vie, assurance voyage
  • Mode de travail hybride – un équilibre entre les journées de bureau pour renforcer l’engagement, la créativité et les liens humains, et les journées de travail à domicile pour la flexibilité des employés
  • Opportunités de développement continu et d’évolution de carrière au niveau local et mondial
  • Et bien plus encore…

Le milieu de travail est important!

  • Profitez de nos équipements modernes, y compris des chambres zen et créatives, de nombreuses réductions sur notre plateforme de groupe, des cours de langue gratuits, des médecins sur place et à distance et des événements d’entreprise diversifiés,
  • Travailler dans un environnement multiculturel avec de multiples nationalités,
  • Faire partie d’une entreprise axée sur le personnel et dont la croissance est forte et continue en investissant dans ses employés au moyen de possibilités de formation et de carrière.

Nos engagements envers vous

• Engagement envers la diversité et l’inclusion

BNP Paribas Cardif est un employeur de l’égalité des chances et fier d’offrir l’égalité des chances à tous les demandeurs d’emploi. Nous nous engageons activement à faire en sorte qu’aucune personne ne soit victime de discrimination fondée sur l’âge, le handicap, la réaffectation de genre, le mariage ou l’état civil, la grossesse et la maternité/paternité, la race, la religion ou les croyances, le sexe ou l’orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement parce que nous croyons qu’elles favorisent la créativité et l’efficacité, ce qui accroît le rendement et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en respectant l’image de nos clients.

• Engagement envers l’équilibre travail-vie personnelle

Chez BNP Paribas Cardif, nous nous soucions du bien-être de nos collaborateurs et promouvons une culture d’intégration entre travail et repos. Nous croyons que nos employés ont une vie personnelle riche en dehors du travail, étant fondamental d’être déconnecté du travail pour se ressourcer physiquement et mentalement. Ce n’est qu’à travers cet équilibre que nous pouvons tous être à notre meilleur tout en travaillant.

• Conditions de travail à distance

Chez BNP Paribas Cardif, nous adoptons un cadre de travail intelligent basé sur la confiance, l’autonomie et la collaboration. Dans ce cadre, les collaborateurs éligibles peuvent bénéficier de modalités de travail à distance flexibles adaptées à notre environnement de travail hybride.

Si votre profil et vos motivations correspondent à nos besoins et que vous vous sentez motivé pour rejoindre notre société, n’hésitez pas à nous envoyer votre candidature. 

Nous serons ravis de vous considérer pour ce poste.

Veuillez noter que seules les demandes présentées avec un CV, une lettre de présentation et un certificat d’études seront prises en considération et feront l’objet d’une analyse par l’équipe recrutement.