Chargé(e) de Gestion de contrat – AEP – M/F/X – Lisbonne – CDI– Hybride

Rejoignez BNP Paribas Cardif, l’Assureur pour un Monde qui change.

Chez BNP Paribas Cardif, nous ne sommes pas seulement un fournisseur d’assurances ; nous sommes des pionniers qui façonnent l’avenir de l’industrie. En tant que leader mondial sur le marché de l’assurance, avec une présence significative dans l’assurance d’épargne et de la protection dans plus de 30 pays à travers le monde, nous nous engageons dans l’innovation et l’excellence.

 Au sein de notre Centre de Services Européen – Cardif Support, basé à Porto et Lisbonne, au Portugal, nous formons un centre dynamique de plus de 600 professionnels multiculturels parlant 11 langues.

 Notre objectif ? Offrir un service d’excellance, de fiabilité et d’efficacité à nos clients, internes et externes, en proposant des processus et services diversifiés alignés sur les meilleures pratiques de l’industrie de l’assurance.

Prêt(e) à démarrer un nouveau chapitre professionnel avec nous ?

Devenez notre nouvel Chargé de Gestion de contrats (M/F/X) basé à Lisbonne

 

Rejoignez notre équipe dynamique Assurance Epargne Pension !

Nous sommes en charge de la gestion de contrats d’Assurance Vie et Retraite, de nos partenaires de BNP Paribas Cardif, et nous travaillons au sein de la BU «AEP» (Assurance Épargne Pension). Notre objectif est d’assurer une gestion opérationnelle optimale, dans l’application et le respect des procédures et des règles en place, notamment en appliquant un contrôle de premier niveau, en visant toujours la satisfaction de nos partenaires et de nos clients dans un esprit d’amélioration continue.

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE DE GESTION D’ACTIFS

• Contribuer à l’analyse, au traitement et au contrôle des actes de souscription et opérations d’après-vente (Assurance vie et contrats Retraite)
• Garantir l’application des règles établies en matière de qualité, de contrôle, de sécurité des opérations ainsi que de gestion des risques telles que défini dans les procédures de travail.
• Assurer un service d’excellence, en agissant de manière intègre et professionnelle dans chacune des interactions impliquant l’ensemble des acteurs de la chaîne.
• Contribuer aux projets et actions visant à favoriser la coopération assurer l’amélioration continue des niveaux de service

PRÊT(E) À FAIRE LA DIFFÉRENCE ? VOICI CE QUE NOUS RECHERCHONS :

• Un niveau de Français courant/natif 
• Une connaissance du marché de l’assurance et des principaux acteurs, clients, activités (si vous n’avez pas ces connaissances, ne vous inquiétez pas, vous apprendrez avec nous)
• Capacité à collaborer / travail d’équipe
• Capacité d’organisation et d’adaptation
• Capacité d’analyse
• Capacité à communiquer (à l’oral et à l’écrit)
• Être orienté client

Pourquoi nous rejoindre ?

En plus d’un salaire attractif, voici un aperçu de tout ce que vous pouvez attendre de nous :

• Bénéfices Généreux: Profitez d’allocations pour les repas, le transport dans le cadre de notre package complet d’avantages. (tirei les enfants)
• Couverture Complète: Soyez rassuré avec notre excellent package d’assurance (santé, vie et voyage), applicable à votre conjoint et enfant(s)
• Flexibilité Redéfinie: Adoptez notre modèle de travail hybride pour un équilibre parfait entre engagement et flexibilité personnelle.
• Croissance Professionnelle Infinie: Nourrissez vos aspirations professionnelles avec des opportunités de développement continu à l’échelle locale et mondiale.
• Environnement de Travail Dynamique: Plongez dans nos installations modernes, incluant des salles zen, des cours de langue gratuits et divers événements d’entreprise.
• Culture de Bien-être: Faites partie d’un environnement multiculturel qui priorise le bien-être des employés et la croissance professionnelle. 

LA DIVERSITÉ ET L’INCLUSION SONT IMPORTANTES POUR NOUS !

BNP Paribas Cardif est un employeur garantissant l’égalité des chances et fier de fournir des opportunités d’emploi égales à tous les candidats. Nous nous engageons activement à garantir qu’aucun individu ne soit discriminé en raison de son âge, de son handicap, de sa réassignation de genre, de son statut matrimonial ou de partenariat civil, de sa grossesse et maternité/paternité, de sa race, de sa religion ou de ses croyances, de son sexe ou de son orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement, car nous croyons qu’elles favorisent la créativité et l’efficacité, qui à leur tour augmentent les performances et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en restant fidèles à l’image de nos clients.

AVEZ-VOUS CE QU’IL FAUT?
Si vous êtes prêt à façonner l’avenir de l’assurance et que votre profil correspond à notre vision, envoyez-nous votre candidature avec CV, lettre de motivation et certificat d’études. Nous avons hâte de vous accueillir dans notre équipe !
Note : Seules les candidatures complètes avec tous les documents requis seront prises en considération.

Rejoignez BNP Paribas Cardif, l’Assureur pour un Monde qui change. 

Chez BNP Paribas Cardif, nous ne sommes pas seulement un fournisseur d’assurances ; nous sommes des pionniers qui façonnent l’avenir de l’industrie. En tant que leader mondial sur le marché de l’assurance, avec une présence significative dans l’assurance d’épargne et de la protection dans plus de 30 pays à travers le monde, nous nous engageons dans l’innovation et l’excellence. 

Au sein de notre Centre de Services Européen – Cardif Support, basé à Porto et Lisbonne, au Portugal, nous formons un centre dynamique de plus de 480 professionnels multiculturels parlant 6 langues. 

Notre objectif ? Offrir un service d’excellence, de fiabilité et d’efficacité à nos clients, internes et externes, en proposant des processus et services diversifiés alignés sur les meilleures pratiques de l’industrie de l’assurance. 

Devenez notre nouvel Analyste d’Alertes AML (H/F/X) basé à Porto 

Intégrez notre équipe AML – CAB Contrôles 

L’objectif principal est de lutter contre le blanchiment de capitaux et financement du terrorisme (LCB/FT) par le contrôle des opérations et de leur conformité selon les procédures en vigueur au sein du groupe. 

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE AML 

• Contribuer à l’analyse des rapports du système d’alerte 
• Garan r la valida on ou le refus des opéra ons, en s’appuyant sur les règles de déléga on et selon les procédures en vigueur 
• Contribuer à la résolu on ou à la détec on des problèmes de transac ons selon les procédures définies 
• Contribuer, dans le respect des procédures, à la réalisa on des opéra ons qui vous sont confiées, et au suivi des modalités de traitement prévues dans les guides opératoires 
• Contribuer à alerter sa hiérarchie à la suite de la détec on d’une anomalie administra ve, un risque opéra onnel ou un dysfonc onnement pouvant nuire à la qualité perçue par le client interne ou final. 

PRÊT(E) À FAIRE LA DIFFÉRENCE ? VOICI CE QUE NOUS RECHERCHONS : 

• Maîtrise du français et bonnes compétences en anglais
• Très bonnes capacités d’analyse et attention au détail
• Bonne connaissance d’outils et applications informatiques (notamment Microsoft Office)
• Connaissances de produits d’assurance et des enjeux de la Sécurité Financière
• Engagement à fournir des résultats de très haute qualité et volonté de suivre les procédures

Pourquoi nous rejoindre ? 

En plus d’un salaire attractif, voici tout ce que nous vous offrons : 

• Bénéfices Généreux: Profitez d’allocations pour les repas, le transport dans le cadre de notre package complet d’avantages.  
• Couverture Complète: Soyez rassuré avec notre excellent package d’assurance (santé, vie et voyage), applicable à votre conjoint et enfant(s)
• Flexibilité Redéfinie: Adoptez notre modèle de travail hybride pour un équilibre parfait entre engagement et flexibilité personnelle.
• Croissance Professionnelle Infinie: Nourrissez vos aspirations professionnelles avec des opportunités de développement continu à l’échelle locale et mondiale.
• Environnement de Travail Dynamique: Plongez dans nos installations modernes, incluant des salles zen, des cours de langue gratuits et divers événements d’entreprise.
• Culture de Bien-être: Faites partie d’un environnement multiculturel qui priorise le bien-être des employés et la croissance professionnelle.  

LA DIVERSITÉ ET L’INCLUSION SONT IMPORTANTES POUR NOUS ! 

BNP Paribas Cardif est un employeur garantissant l’égalité des chances et fier de fournir des opportunités d’emploi égales à tous les candidats. Nous nous engageons activement à garantir qu’aucun individu ne soit discriminé en raison de son âge, de son handicap, de sa réassignation de genre, de son statut matrimonial ou de partenariat civil, de sa grossesse et maternité/paternité, de sa race, de sa religion ou de ses croyances, de son sexe ou de son orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement, car nous croyons qu’elles favorisent la créativité et l’efficacité, qui à leur tour augmentent les performances et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en restant fidèles à l’image de nos clients. AVEZ-VOUS CE QU’IL FAUT? 

Si vous êtes prêt à façonner l’avenir de l’assurance et que votre profil correspond à notre vision, envoyeznous votre candidature avec CV, lettre de motivation et certificat d’études. Nous avons hâte de vous accueillir dans notre équipe !

Note : Seules les candidatures complètes avec tous les documents requis seront prises en considération. 

About the job

Your Main Activities Are

• Monitor the quality of the automated production, executed by BDDF and BNPPF for the entire BNP Paribas group for the following perimeters Payments, Swift and Cash Management
• Supervise the E2E flows that pass via Swift infrastructure, Payments and Cash, executed by BDDF and BNPPF on behalf of all the entities of the BNP Paribas Group
• Ensure an efficient management of all production incidents and coordinate all interventions of all parties concerned in restoring the service
• Ensure the support level 1 for the Middle Office Cash Management (CCS, MAEL, CSD, 2I, etc)
• Pilot the payment flows of sensitive clients of the Cash Management filière
• Support the monitoring tools and the restoring of the flows
• Contribute to the improvement of the resilience/trustworthiness of the flow applications in animating the Monitoring Committees with the concerned IT and support teams
• Contribute to the improvement of the existing processes and working methods, execute autonomously specific activities in the entire business unit, participate in projects and working groups

Profile and Skills to Success

• Bachelor Degree in Economics / Finance / Accounting or related
• Up to 2 years of experience in Client Management / Banking and Financial Operations or similar
• Advanced level of English, both written and oral
• Knowledge in MS Office Excel 
• Ability to collaborate / teamwork
• Analytical ability
• Communication skills, both written and oral
• Client focused
• Resilience 

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Na prática, o teu dia-a-dia

O Responsável de equipa Accounts Reporting tem como principal missão coordenar a atividade respeitante à elaboração e submissão dos reportes mensais e trimestrais ao BdP, Autoridade Tributária e grupo BNPP. Assim como a gestão das operações contabilísticas, declarações fiscais, impostos e reportes ao Banco de Portugal e Central assegurando a fiabilidade da informação financeira produzida e garantindo a aplicação das normais legais e prudenciais.

Destacamos as seguintes responsabilidades: 

• Coordena a elaboração das Demonstrações Financeiras;
• Monitoriza a realização dos reportes mensais e anuais para consolidação de contas do grupo BNPP;
• Coordena os fechos de contas mensais, trimestrais e anuais da entidade, realizando as operações de fecho do mês, garantindo os procedimentos inerentes de rotinas, validações, registos e análises; 
• Coordena o preenchimento e cumprimento das declarações fiscais e legais dentro dos prazos estabelecidos (IRC, IES, IVA, Retenções, SAFT, DMIS, Dossier Fiscal, Relatório Preços de Transferência) e espoleta o processo de liquidação das mesmas;
• Acompanha as equipas de auditoria interna e externa;
• Gere os recursos humanos, animando as equipas para a prossecução dos objetivos, acompanhando, apoiando e desenvolvendo os colaboradores relativamente às competências necessárias ao exercício da função, propondo ações de formação, e assegurando a avaliação de desempenho;
• Monitoriza os processos executados ao nível do seu Pólo, acompanhando a sua execução e fiabilidade, bem como implementando melhorias nos processos existentes;
• Monitoriza os riscos de conformidade do seu Pólo, mantendo uma cartografia atualizada de todos os riscos afetos, quantificando os mesmos e propondo e implementando ações para os mitigar;
• Assegura a execução e implementação do dispositivo que permita a execução de controlos mitigadores dos riscos subjacentes às atividades do Pólo;
• Revê e valida as escrituras manuais, bem como os movimentos contabilísticos executados pelos elementos da equipa;
• Aprova a realização de pagamentos e cobranças, através dos poderes previstos na procuração bancária;
• Participa e coordena projetos transversais que envolvem as suas equipas, dando o seu contributo para novos desenvolvimentos;
• Responde a pedidos oriundos de clientes internos ou externos, parceiros assegurando o esclarecimento de matérias relacionadas com a atividade do seu Pólo;
• Verifica se as ferramentas informáticas utilizadas respondem às necessidades de informação contabilística, e assegura a realização de pedidos de desenvolvimento com vista a colmatar necessidades identificadas;
• Executa em coordenação com a equipa, planos de ação e/ou alterações com impactos nos processos contabilísticos.

A Missão é importante, mas a Equipa e o local de trabalho também!

• Bem-vindo à Direção Financeira, onde irás integrar o Departamento Contabilidade e Tesouraria.
• Estamos preparados para te acolher com um plano de integração inicial, com formação on the job, treino e networking.

És tu quem procuramos?

• Mestrado em Economia, Finanças e Contabilidade 
• Pelo menos 10 anos de experiência em Contabilidade e Finanças e em Análise e Assessoria Financeira 
• Sólidos conhecimentos em matéria fiscal, incluindo legislação fiscal
• Conhecimento em Contabilidade de Fundos e Serviços de Gestão de Ativos
• Proficiência em Ms Office Pack Microsoft Excel 
• Fluência em Inglês 
• Capacidade de inspirar os outros e gerar o compromisso das pessoas 
• Capacidade analítica 
• Capacidade de entrega/orientação para resultados 
• Pensamento crítico

Por favor, envia o teu CV em formato PDF, colocando como designação “CV_Nome_Apelido”.

Aguardamos pela tua candidatura! 

Os nossos compromissos

• O BNP Paribas Personal Finance caracteriza-se por proporcionar igualdade de oportunidades a todos os candidatos a emprego e, enquanto empresa socialmente responsável, incorpora nos seus valores e práticas os princípios da Diversidade e Inclusão. 
• Para alcançarmos todos os nossos objetivos, pretendemos atrair, desenvolver e reter diferentes perfis, assumindo a diversidade como um fator potenciador e diferenciador de inovação, fundamental na nossa organização.
• Se quiseres saber mais sobre a nossa Organização, Valores e Projetos, por favor consulta esta página.

O que nos orgulha enquanto empregadores de referência

• Certificação Top Employer Portugal e Top Employer Europa, pelo oitavo ano consecutivo.
• 93% dos nossos colaboradores identifica o BNP Paribas como uma empresa com “uma gestão inclusiva que apoia todo o tipo de diferenças (idade, origens, orientação sexual, …)”.
• 94% dos colaboradores identifica-se e beneficia da política de “Smart Working”, sentindo-se confortável num ambiente de trabalho híbrido, e com as ferramentas digitais e espaços de trabalho disponibilizados. 
• 72% dos nossos clientes são promotores da nossa marca.

About the job

Your Main Activities Are

• Advise, manage or lead projects ensuring that the key project outcomes are delivered
• Ensure meaningful project structure and governance, and the management of key stakeholders
• Provide method and expertise to frame and execute projects, or specific project streams, on time, on quality and on budget
• Organize and manage meetings and workshops using pertinent techniques and providing perceptive results
• Support clients in implementing project outcomes and follow-up outcomes with clients
• Support or manage the preparation and delivery of presentations and reporting for clients and management
• Provide continuous support to the other team members, including coaching other team members
• Facilitate the knowledge sharing within the team
• Contribute to the continuous improvement of the team and its methodologies

Profile and Skills to Success

• Master’s degree in Business Management, Information Technology or Computer Science
• At least 3 years of professional experience in project management or consulting 
• Proficient knowledge of Ms Office Pack (Microsoft Excel and Microsoft PowerPoint)
• Fluent in English, verbal and written
• Results driven and with the ability to deliver
• Good attention to detail and rigor
• Able to manage a project
• Able to manage and facilitate a meeting, seminar, committee or training
• Capable of understanding, explaining and support change

#LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees’ wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

The OPC Specialist is responsible for strengthening the Operational Permanent Control framework and processes, ensuring efficient management of business as usual (BAU) activities, and contributing to the evolution of the team’s mandate. The role involves control framework management, documentation and training, project contribution, reporting and coordination.

Your Main Activities Are

• Control Framework Management: Understand and coordinate the control process from creation to deployment
• Documentation and Training: Document processes, procedures, and best practices and provide training
• Project Contribution: Contribute to ad-hoc projects, defining business requirements and contribute to project presentations, governance, workshop organization, and testing
• Reporting: Produce reports and share results

Profile and Skills to Success

• Bachelor’s degree in a relevant field such as Finance, Economics, Management, Business Administration or a related discipline
• Professional certifications in risk management or operational control are a plus
• Minimum of 3-5 years of experience in operational control, risk management, or a related field
• Experience in a banking or financial services environment is preferred
• Proficiency in Microsoft Office Excel
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities effectively
• Proven experience in operational control or a related field
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment

Preferred skills:

• Familiarity with project management principles
• Experience in training and documentation
• Knowledge or regulatory requirements and ethical standards in the banking industry
• Expertise with data visualization tools

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Integrated in the Global RISK ORM Iberian Centre of Excellence, the Group Data Protection – Privacy Solutions & Automation team is responsible for:

• Tooling & automation strategy to support privacy operations, mostly thought the Data Protection Hub (DPHub) based in ServiceNow. 
• Design, configuration and deployment of ServiceNow platform DPHub
• Functional and technical support to end users.
• Platform technical administration.
• Product management, including change, evolutions, interfaces with other Group tools, knowledge base and information sharing in relevant forums.
• Coordinate and conduct DPHub Governance, including Steering Committee, Change Management Committee and DPHub Customer Forums.
• Develop and execute DPHub training and awareness for global teams across 1st and 2nd line of Defense.
• Manage 3rd party vendor that support the team with the configuration and software development required to evolve DPHub.
• Promote and increase adoption and awareness of the DPHub supporting privacy activities.

Your Main Activities Are

Overview

• Lead support and change work on ServiceNow including user access requests, fixing bugs, configuration of changes, implementation of new functionalities.
• This is a technical role. Technical configuration, coding and ServiceNow development skills are considered as a “must have”.
• Collect, understand and discuss business requirements, then define technical design to support the business process in ServiceNow DPHub.
• Actively participate in the end-to-end ServiceNow projects including support.
• Develop comprehensive test scripts and perform regression testing.
• Support in future tool upgrades.
• Keep up to date on ServiceNow new features and limitations.
• Provide end-user support.

Profile and Skills to Success

• BA/BS or equivalent combination of education and experience.
• Must be a ServiceNow trained administrator/ developer.
• Minimum 3-5 years’ experience in ServiceNow Administration/ Technical Projects
• Ability to understand requirements and delivering these requirements in the context of tool implementation.
• Ability to communicate effectively with both internal and external stakeholders.
• Showing initiative to manage own research efforts.
• Ability to independently trouble shoot issues raised by end users and provide timely and efficient administrative solutions.
• Team-player, focused on the success of the whole team. Working well both with others, as well as individually.
• Taking accountability for own actions and be open and honest when things have gone wrong, and celebrating successes when things have gone well.

Technical Experience:

• Trained ServiceNow system administrator/ developer.

Other Competencies:

• Presenting documentation in a professional and well-structured format.
• Strong MS Office skills (core applications).
• Must have good proficiency in English language.

Conduct:

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

#LI-Remote 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Elaborate team members job descriptions with direct management and HR department and take part in the recruitment process and the training of team members
• Manage team’s organization and performance, identify and report training needs. Manage vacations, absences and plan team presence on holidays
• Motivate the team and integrates the diversity of its members, as well as ensure the appraisal process of team members in coordination with direct management. Manage work prioritization and planning
• Deal with Team Building and Conflict Management topics
• Ensure the supervision of all operational activities in accordance with the department’s procedures and ensure the first level of control
• Assure management report of activity and team related subjects and assist management in the key performance indicators (KPI) preparation

Profile and Skills to Success

• Bachelor’s Degree in Economics, Finance or Accounting
• From 5 to 7 years of experience in Banking and Financial Operations
• Fluency in English
• Proficiency in Database Management IBM
• Ability to collaborate, develop others and improve their skills
• Ability to manage a project
• Ability to develop and adapt a process
• Good organisational and communication skills (both oral and written)

#LI-Hybrid

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

• Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
• Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the team

The Global Markets Operational and Permanent Control (GM OPC) set-up faces increasing Regulatory and Conduct demands beyond pure Operational Risk. As part of Strategy Conduct and Risk (SCR), GM OPC operates over the 3 main regions, through the three following Practices:

• Regulatory Practice: support any regulatory requirement with a sustainable framework, in line with the dedicated Governance, Control Plan & Risk Assessment
• Conduct Practice: assess and challenge the effectiveness of the Conduct control set-up as well as ensure a full convergence between Conduct Risk Identification (CRI), Risk and Control Self-Assessment – RCSA).
• Operational Risk Practice: contribute to protect the business (P&L, reputation)

The three Practices are further supported by three transversal Streams – Protection (Management and monitoring of incidents, remediation actions and recommendations), Prevention (Deploying RCSA and contribute to Operational risk computation) and Supervision (Validation process and Coordinating the internal control Governance and other Regulatory-based committees).

Your Main Activities Are

As part of your role, you will engage on a daily basis with OPC worldwide and Global Markets Front Office Portugal Management, in order to: 

• Support the OPC team with Ad-Hoc requests (reporting, regulatory, etc.)
• Provide regular reporting on the main operational risk indicators OPC (Historical Incidents, Recommendations, Control results)
• Ensure data input & quality check 
• Participate to analysis on process, risk review and risk reduction programs
• Manage several initiatives to support to the GM FO PT platform (Ad-hoc projects, Internal Audit missions, Controls)
• Support the TPRM Team and GM FO PT Management on the management of Internal Servile Level Agreements.

Profile and Skills to Success

• Master Degree Management, Finance, Science, Maths, Engineering on Top Tier international Business School 
• Organised and delivery-focused, with attention to detail. 
• Capacity to interact with various stakeholders, at various levels in the organisation
• Strong communication and reporting skills
• Good knowledge of the Microsoft Office tools (PowerPoint, Excel, Word)
• Good level of autonomy
• Experience in a project manager role 

• Good knowledge of Power BI

• Good knowledge of Front Office organization and products
• Experienced in working with people and stakeholder in different locations and time zones
• Good awareness of Operational risk and fundamental risk concepts
• Analytical and quantitative skills
• Precision, rigorousness
• Reliability, capacity to deliver
•  Autonomy, proactivity
• An entrepreneurial attitude and a willingness to learn

#LI-Hybrid

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.