Client Relationship Officer – Lisbon or Porto

About the job

• The Client Relationship Officer’s (RO) main mission is to manage the daily interactions with BNP Paribas’ Corporate Clients ensuring the delivery of a high quality service in an innovative, digital and industrial way
• The RO is responsible for developing the relationship with such Clients, understanding Clients’ needs and proposing the adequate products from the Flow Banking Products, while acting as the entry point for Clients within the Bank for commercial matters

Your Main Activities Are

• Ensure that business is performed in close alignment with the BNP Paribas Group’s “One Bank” strategy, ensuring close collaboration with all stakeholders, from Pilots, to Product lines, Support Teams, among others
• Client Interaction
  • Act as the first point of contact on commercial matters
  • Redirect the Clients to the responsible Support Teams such as Client Service Desk, Cash Management Technical Officers, Due Diligence, among others
• Compliance
  • Ensure that all compliance regulations such as Know Your Customer (KYC), Anti-Money Laundering (AML) and Sanctions policies are properly reviewed
• Credit
  • Ensure that all credit facilities extended to Corporate Clients are approved and renewed on time according the Bank’s procedures, and then implemented
• Banking Products
  • Sell all type’s of Banking Products and ensure proper introduction of product representatives to clients

Profile and Skills to Success

• Bachelor’s degree in Finance, Accounting, Economics or any related field
• At least 3 years of experience in Client Management or Banking and Financial Operations
• Excellent communication skills with fluency in English
• Knowledge in CRM Tools
• Client focused mindset with the ability to communicate, interact and engage in an impactful manner
• Great attentiveness to detail and sense of responsiveness and quality of service
• Ability to cope with pressure and short deadlines and ability to multi-task and adapt to changing priorities

About the Team

The selected candidate can be based in Lisbon or Porto, according to its preference

#LI-Hybrid

Why joining BNP Paribas? 

• Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

• International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
• Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.